What does CSM stand for?

Convention Services Manager

"CSM" in the context of a hotel stands for "Convention Services Manager." This is a key role within a hotel's sales and events department, responsible for coordinating and overseeing the planning and execution of large-scale events such as conventions, conferences, trade shows, and major group functions. The CSM acts as the primary liaison between the client (the event planner or group organizer) and the various hotel departments, ensuring all logistical details are meticulously handled.

The responsibilities of a Convention Services Manager are extensive and critical to the success of an event. They typically include reviewing contracts, planning meeting spaces, coordinating catering and audiovisual needs, managing room blocks, arranging special setups, overseeing timelines, and ensuring that all client expectations are met or exceeded from the planning stage right through to the event's completion. CSMs are essential for maintaining client satisfaction, driving repeat business, and ensuring the seamless operation of large events within the hotel. They play a pivotal role in translating a client's vision into a successful and well-executed event, often working closely with the sales team, catering, banquets, and front office departments.